Welcome to LivePure Organic. We are committed to providing timely and efficient shipping services to ensure your orders reach you in the best possible condition. Please read our Shipping Policy to understand our shipping process and ensure a seamless experience.
Order Processing
- Orders placed on our website are processed within 24-48 hours of confirmation.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- After processing, you will receive a confirmation email with tracking details for your shipment.
Shipping Locations
- We currently offer shipping within India only.
- Our products can be delivered to most cities and towns across the country.
- For details about shipping availability to your specific location, please reach out to our customer support team at connect@livepureorganic.com.
Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: Usually delivers within 3-5 business days.
- Express Shipping: Typically delivers within 1-3 business days.
Please note that delivery times may vary based on your location and unexpected factors such as weather conditions, courier delays, or public holidays.
Shipping Charges
- Free shipping on orders above ₹599.
- For orders below this amount, shipping charges are calculated based on the selected shipping method, order weight, and destination.
- The total shipping cost will be displayed during checkout before you confirm your purchase.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email/SMS with a tracking number.
- You can monitor your shipment’s progress through the tracking link provided.
- Please allow up to 24 hours for tracking details to be updated.
Packaging & Quality Assurance
At LivePure Organic, we are committed to delivering our products with the highest standards of freshness and quality.
- Each product is carefully packaged using food-grade, eco-friendly materials to maintain its purity, aroma, and freshness during transit.
- Our quality assurance team conducts thorough inspections before shipping to ensure every order meets our strict standards.
Undeliverable Packages
A package may be marked as undeliverable due to:
- Incorrect or incomplete address details.
- Multiple failed delivery attempts by the courier.
- Refusal to accept the package upon delivery.
If your order is returned as undeliverable, please contact our customer support team at connect@livepureorganic.com for assistance in arranging reshipment. Additional shipping charges may apply.
Damaged or Incorrect Orders
We strive to ensure that your order arrives in perfect condition, but if you receive a damaged or incorrect item, please follow these steps:
- Contact our support team at connect@livepureorganic.com within 24 hours of receiving the package.
- Provide your order number, a brief description of the issue, and clear photos of the damaged or incorrect item.
- After verification, we will work to resolve the issue, which may include a replacement or other appropriate arrangements at our discretion.
For any shipping-related inquiries, reach out to our customer support team at connect@livepureorganic.com.
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